Frequently Asked Questions (FAQ)
Welcome to the Urban Essentials FAQ page. Here, you'll find answers to some of the most common questions our customers have. If you don't find the information you're looking for, feel free to contact us at shop@urbanessentials.com or call us at 1 (855) 619-4079
Shipping
Q: What shipping options do you offer? A: We offer standard, expedited, and express shipping options. You can choose your preferred shipping method at checkout.
Q: How long will it take for my order to arrive? A: Delivery times vary based on your location and the shipping method selected. Standard shipping typically takes 5-7 business days, expedited shipping takes 2-3 business days, and express shipping takes 1-2 business days.
Q: How can I track my order? A: Once your order is shipped, you will receive a tracking number via email. You can use this number to track your order on our website or the carrier’s website.
Returns
Q: What is your return policy? A: We accept returns within 30 days of purchase. Items must be unused, in their original packaging, and accompanied by a receipt or proof of purchase.
Q: How do I initiate a return or exchange? A: To initiate a return or exchange, please contact our customer service team at shop@urbanessentials.com or 1 (855) 619-4079. We will provide you with instructions on how to return your item.
Q: How long does it take to process a return? A: Once we receive your return, we will inspect the item and process your refund within 5-7 business days. Refunds will be issued to the original payment method.
Product Care
Q: How do I care for my Urban Essentials products? A: Each product comes with specific care instructions. Generally, we recommend hand washing items with mild soap and water, and avoiding abrasive materials that can damage the product.
Q: Are your products dishwasher safe? A: Some of our products are dishwasher safe. Please refer to the care instructions included with your product for specific details.
Ordering
Q: What payment methods do you accept? A: We accept all major credit cards, PayPal, and Apple Pay.
Q: Can I modify or cancel my order after it has been placed? A: Orders can be modified or canceled within 1 hour of being placed. Please contact our customer service team immediately if you need to make changes.
Q: How do I use a promo code? A: Enter your promo code in the designated field at checkout, and the discount will be applied to your order.
Account & Privacy
Q: Do I need an account to place an order? A: No, you can place an order as a guest. However, creating an account allows you to track orders, save shipping information, and receive special offers.
Q: How is my personal information protected? A: We take your privacy seriously. Your personal information is encrypted and secured using SSL technology. Please review our Privacy Policy for more details.
Contact Us
Q: How can I contact customer service? A: You can reach us via email at shop@urbanessentials.com or call us at (123) 456-7890. Our customer service team is available Monday to Friday, 9 AM to 6 PM EST.
Q: Where can I find updates about my order? A: You will receive email updates about your order status. You can also log into your account on our website to view order details and status.
If you have any other questions, please don't hesitate to reach out to our customer service team. Thank you for choosing Urban Essentials!